All children at playgroup will be offered equal opportunities, irrespective of their sex, race, colour, religion or disability. Children suffering any abuse of this nature will be supported and comforted immediately and any incident will be followed up with the rest of the group and staff.
The Playgroup has a policies and procedures manual which is available for you to read at any time.
Staff are always willing to discuss any problems with parents/carers or you can phone Dorothy or Catriona at home to discuss the matter in a more confidential manner. Hopefully your complaint can be resolved effectively this way.
If you still feel your complaint is unresolved you can contact:
The Care Commission Officer,
Springfield House,
Laurelhill Business Park,
Stirling,
FK7 9JQ
Tel: 01786 406363.
They will investigate your complaint immediately, involving all parties and notify us of their decision.
However, we hope that we at Polmont playgroup are very approachable and we would much rather discuss and resolve any problems as soon as they arise rather than have you feeling we are not caring for your child appropriately.